Privacy Policy

Effective Date: November 2025

Company Name: Venso

1. Introduction

This Privacy Policy explains how Venso (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and following applicable data protection laws and globally accepted privacy best practices. This policy applies to our app development services, backend hosting, admin panel setup, and related support operations.

2. Information We Collect

Contact details such as name, email address, and phone number (if provided).
Business and billing information including company name and payment details.
App-related details you share with us during your mobile app development or backend setup.
Technical data such as hosting credentials, Firebase configuration, API information, admin panel access, and deployment details (only for setup and support).
Any communication sent via email, WhatsApp, or our support channels.

3. How We Use Your Information

To develop, configure, and deliver your mobile application and backend systems.
To communicate with you regarding your project, revisions, and support queries.
To process invoices and payments through secure third-party platforms.
To maintain the stability, security, and functionality of hosted admin panels or backends.
To fulfil legal, accounting, and compliance requirements.

4. Hosting, Apps, and Data Privacy

When we host mobile app backends, admin panels, or APIs on behalf of our customers, all stored data belongs solely to the customer (the app owner).
We do not sell, share, or transfer customer data or app user data to any third party.
We use customer data only for communication, technical setup, or service delivery.
We never contact or interact with our customers’ app users or end-users.
Customers hosting on their own servers are fully responsible for their server security and data management.

5. Data Sharing and Third Parties

We may use secure third-party services such as Stripe, PayPal, Firebase, Hostinger, or other platforms required for app setup or backend hosting.
These providers maintain their own privacy policies and security standards.
We do not authorise any provider to use your data for marketing or unrelated purposes.

6. Legal Basis for Processing

We process your personal data based on one or more of the following grounds:

Performance of a contract – to provide the app or backend services you purchased.
Consent – when you voluntarily share data or request communication.
Legitimate interest – to maintain service quality, prevent fraud, and improve operations.
Legal obligation – to meet tax, accounting, or regulatory requirements.

7. Data Retention

We retain personal and project data only for as long as necessary to provide services or fulfil legal obligations.
After service completion, data may be securely deleted or anonymised unless required for compliance.
For hosted backends, data is retained as long as the hosting plan remains active.

8. Data Security

All backends, admin panels, and databases hosted with us are protected using SSL, firewalls, and security monitoring.
Customer-provided hosting is their responsibility, including server-level security and backups.
Access to project data is restricted to authorised personnel only.
We implement encryption, secure authentication, and server security protocols to prevent unauthorised access.

9. Cookies

Our main website may use basic cookies for functionality or analytics. Cookies do not store personal data unless you voluntarily provide it. You may disable cookies at any time via browser settings.

10. Your Rights

You may have the following rights regarding your personal data, depending on your jurisdiction:

The right to request access to the data we hold.
The right to request corrections or updates.
The right to request deletion (“right to be forgotten”), where legally applicable.
The right to restrict or object to certain processing activities.
The right to request your data in a portable format.

To exercise these rights, please contact us at support@venso.uk. We aim to respond within 30 days.

11. Data Transfers

We may store or process data on servers inside or outside Pakistan, depending on the hosting provider used. When transferring data internationally, we take steps to ensure appropriate protections are in place.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or store data relating to minors. If you believe a minor has provided data to us, please contact us immediately.

13. Data Breach Response

In the event of a suspected or confirmed data breach, we will evaluate the impact, secure affected systems, and notify customers where legally required.

14. Contact Information

Venso
Email: support@venso.uk

15. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect service improvements, regulatory updates, or operational changes. Updated versions will be published on venso.uk and will take effect immediately.

Summary of Key Points

Customer and app data are never sold or shared for marketing purposes.
We only use customer data for communication and service delivery.
All hosted data is protected with modern security measures.
Customers own their app data, backend data, and admin panel data.
We do not contact or interact with customer app users.
Support data and project communication remain confidential.